Platform capabilities
Everything your chatbot needs. Nothing it doesn't.
Three flagship capabilities that set VocUI apart, plus a complete platform of supporting features — all from one dashboard, one embed, one bill.
What makes VocUI different
Three capabilities you won't find anywhere else
Book appointments without leaving the chat
Your chatbot checks real availability and confirms calendar bookings mid-conversation — no redirects, no friction, no follow-up email needed. Built-in scheduling works out of the box.
- Real-time availability checks
- Built-in appointment scheduling
- Confirmation & reminder flow built in
Live agent handoff that fits how your team already works
When a conversation needs a human, agents take over instantly. The agent console embeds in any internal tool via SDK — your team never has to log into a separate platform.
- Instant takeover, zero context loss
- SDK embeds into your internal tools
- Smart routing by topic or sentiment
See exactly where every millisecond goes
A Firefox-style waterfall chart breaks your chatbot's response pipeline into 15+ labeled stages — retrieval, live fetch, prompt assembly, generation, streaming. Find bottlenecks instead of guessing.
- 15+ labeled pipeline stages
- Waterfall visualization per request
- Pinpoint retrieval vs. generation cost
12
Core features
Every capability in one platform
13+
Channels
Widget, Slack, Telegram, Email, WhatsApp, Messenger, Instagram, SMS, Discord, Teams, Phone, and more
< 1 hr
Time to deploy
From sign-up to live chatbot
The full platform
Everything the platform behind it needs
The capabilities your team will actually reach for — without stitching together five separate tools.
Proactive Messaging
8 trigger types — exit intent, scroll depth, idle, time on page, and custom events. Reach visitors before they leave.
Sentiment & Loyalty Scoring
Per-visitor sentiment tracking with loyalty scores. Know which conversations are high-risk before they escalate.
Multi-Channel Deploy
JS widget, Slack, Telegram, Email, WhatsApp, Messenger, Instagram, SMS, Discord, Teams, or REST API. One chatbot, every channel where your customers are.
Train on Anything
URLs (with crawl), PDFs, DOCX, raw text, and Q&A pairs. Live fetch fallback keeps answers current even after training.
Authenticated Context
Pass user account data into the chatbot at session start. It already knows who it's talking to.
Lead Capture & Surveys
Pre-chat forms, post-chat surveys, lead export. Capture and qualify visitors without a separate tool.
Outbound Campaigns
Send targeted SMS, voice, and multi-channel campaigns powered by your chatbot's knowledge base. Reach customers proactively with personalized outbound messaging.
Phone
Deploy your chatbot as a voice agent on inbound and outbound phone calls. Same knowledge base, same intelligence — now over the phone.
Operations & polish
The details that make it production-ready
Ticketing, localization, and pixel-perfect styling — the finishing touches that separate a prototype from a product.
Support Ticketing
Built-in contact form, ticket creation, and escalation workflows — the full support loop without a third-party helpdesk.
20+ Languages
Full multi-language support with translation validation. Serve international customers without duplicating your knowledge base.
Full Widget Customization
Colors, fonts, border radius, position, auto-open behavior, and dark mode — styled to match your brand exactly.
Ready to build?
All 12 features. One platform. Free to start.
Build a chatbot trained on your actual knowledge base — live on your site today, no credit card needed.
Booking, handoff, telemetry, lead capture, ticketing, and more — all from one dashboard.
No credit card required — 14-day money-back guarantee