Product updates
What's new in VocUI
New features, improvements, and fixes shipped to production. We release updates regularly.
Latest
April 2026
Outbound Campaigns
Reach customers proactively with SMS, voice, and multi-channel campaigns. Build audience segments, create message templates, run A/B tests, and schedule sends — all from your chatbot dashboard.
Learn moreIndustry Landing Pages
56 industry-specific landing pages with tailored use cases, structured FAQs, and links to related guides — so visitors can see exactly how VocUI fits their business.
Learn morePassword Reset Flow
Reset your password from the login page with a secure email link. No more support tickets for locked-out accounts.
Blog Visual Overhaul
Infographics, charts, and diagrams added across the blog. Key concepts are now easier to scan and understand at a glance.
Recent updates
March 2026
Your chatbot can now answer inbound phone calls and make outbound calls. Powered by Telnyx, it uses the same knowledge base as your other channels — callers get real answers, not hold music.
Deploy your chatbot to WhatsApp, Microsoft Teams, and Discord. Configure each channel from your deploy dashboard and reach customers wherever they already collaborate.
Trigger chatbot messages automatically based on visitor behavior. Configure up to 8 trigger types including scroll depth, time on page, exit intent, and URL match.
Sentiment & Loyalty Scoring
Every conversation is now scored for sentiment and loyalty in real time. Flag high-risk conversations and identify your most engaged visitors automatically.
Knowledge Source Management
Re-scrape URLs on demand, replace uploaded files without deleting and re-adding sources, and see per-source status in the dashboard.
February 2026
Six new channels in one release: Facebook Messenger, Instagram DMs, SMS (via Telnyx; BYOC Twilio supported), RCS, LINE, and inbound email. Your chatbot now meets customers on every major messaging platform — same knowledge, no extra setup.
Live Agent Handoff Console
Agents now have a dedicated console to take over chatbot conversations. Full conversation context is visible from the moment of handoff.
Telegram Deployment
Deploy your trained chatbot to a Telegram bot. Same knowledge base, new channel — configured from your deploy dashboard.
Multi-language Support
Expanded automatic language detection to 20+ languages. Your chatbot now responds in the visitor's language without any configuration.
January 2026
Visitors can check availability and book appointments directly in the chat window — no redirect required.
Lead Capture & Surveys
Collect visitor contact information and run NPS or custom surveys inside any conversation flow.
Widget Customization
Full control over chatbot widget appearance: colors, position, avatar, launcher icon, and welcome message.
Earlier releases
2025
December 2025
Slack Integration
Deploy your knowledge base chatbot to any Slack workspace. Answer team questions from the same content that powers your website chatbot.
Learn moreREST API & SDK
Full REST API for custom integrations. Embed the agent console in your own app using the JavaScript SDK.
PDF & DOCX Support
Improved text extraction from complex PDFs and Word documents, including multi-column layouts and embedded tables.
November 2025
Q&A Pairs
Add manual question-and-answer pairs directly to any knowledge base. Fill gaps your documents don't cover with precise, authored responses.
Knowledge Processing
Faster knowledge source processing and more accurate answer matching for better chatbot response quality.
Session Continuity
Fixed an issue where returning visitors occasionally started a new session instead of continuing their previous conversation.
Stay in the loop
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