AI That Replies to Your Support Emails. Forward your inbox. Your knowledge base handles the rest.
Give VocUI a forwarding rule — not your email credentials. Every inbound support email gets an instant, knowledge-base-powered reply that threads correctly and comes from your domain.
No credit card required · No email credentials needed · Works with any mail provider
Most support emails don't need a human. They need a knowledge base.
70-80% of support email volume is repeat questions your docs already answer. The bottleneck is routing — between the question, your knowledge, and a reply.
Your support inbox is a backlog, not a workflow
The same questions arrive every day — order status, pricing, how-to, returns. Each one takes your team 3-5 minutes to read, look up, and reply. Multiply that by 50 tickets a day and you've spent four hours on work a knowledge base could handle.
Customers wait 24 hours for a 30-second answer
When support response time is slow, customers assume you don't care. A question that your FAQ answers in seconds sits in a queue for hours — because nobody automated the obvious path between question and answer.
Your team handles volume, not complexity
The emails that actually need a human — edge cases, complaints, escalations — get the same time and attention as "What are your hours?" That's not a resource allocation problem. That's an automation gap.
Your email AI live in three steps
Enable email inbound
Activate email inbound in your VocUI dashboard. You'll get a dedicated inbound address specific to your account and knowledge base.
Forward your support inbox
Set up a forwarding rule from your existing support address ([email protected]) to your VocUI address. Takes 60 seconds in Gmail, Outlook, or any mail provider.
AI replies to every email
Inbound emails are answered automatically from your knowledge base. Replies thread correctly, appear from your domain, and escalate to your team when needed.
Everything your email AI needs to handle your inbox
Accurate, instant, grounded in your content — and no more giving a vendor access to your email account.
Dedicated inbound address
VocUI provides a unique inbound email address. Forward your support inbox to it — no credentials, no OAuth, no access to your email account.
Instant replies, any hour
Every inbound email gets an AI-generated reply within seconds. No queues, no SLA breaches, no "we'll get back to you within 2 business days".
Answers from your knowledge base
Replies are grounded in the content you upload — FAQs, product docs, policies, pricing. The AI never guesses or fabricates information.
No credentials required
VocUI never touches your actual email account. The forwarding architecture means your inbox credentials stay entirely in your control.
Threads correctly
AI replies maintain proper email threading — the sender's email client shows the conversation as a coherent thread, not a disconnected reply.
Escalation for edge cases
When an email falls outside your knowledge base, VocUI sends a polite holding reply and flags the thread for human follow-up — so nothing slips through.
Who uses VocUI for email
Any team with an email-based support workflow can cut response times and reduce manual volume with VocUI's email inbound channel.
Customer support teams
Automate tier-1 support emails — the FAQs, order queries, and basic how-to questions — so your team handles only the issues that need human judgment.
SaaS & software
Answer product how-to questions, billing queries, and onboarding emails automatically from your docs — reducing support volume without reducing quality.
Professional services
Reply to intake emails, service questions, and pricing enquiries instantly — even outside business hours — so leads don't go cold before you open your inbox.
ecommerce & retail
Handle order status questions, return requests, and shipping queries automatically. Reduce WISMO (where is my order) volume by 60%+ with AI.
Teams that cut their support inbox in half
“We went from a 6-hour average email response time to under 2 minutes for common questions. Our CSAT improved within the first week.”
P.N.
Head of Support, B2B SaaS
“I was skeptical you could just forward an inbox and get AI replies. It took 5 minutes to set up and the bot handles 70% of our inbound emails without us touching them.”
C.B.
Operations Director, ecommerce Brand
Common questions about VocUI for email
Do I need to give VocUI access to my email account?
No. VocUI gives you a dedicated inbound email address. You set up a forwarding rule from your existing support inbox (e.g. [email protected]) to your VocUI address. VocUI never needs credentials to your actual email account.
Does the AI reply to the original sender or to my inbox?
VocUI replies directly to the original sender on your behalf. The reply appears to come from your domain (configurable) and threads correctly in the sender's email client — so the conversation stays coherent.
What happens if the AI can't answer the email?
If a query falls outside your knowledge base, VocUI sends a polite holding response and routes the email to your team for manual handling. You can customise the fallback message and escalation behaviour.
Can I use this with Gmail, Outlook, or Zendesk?
Yes. Because setup requires only a forwarding rule, VocUI works with any email provider — Gmail, Outlook, Apple Mail, Zoho, Zendesk, Freshdesk, and any custom mail server.
Can the same knowledge base also power my website chatbot?
Yes. One VocUI knowledge base powers all your channels — email, website widget, SMS, Facebook Messenger, Instagram, and Slack. Update content once and every channel reflects the change.
Reach your email customers on every channel they use
Deploy the same AI chatbot across Website widget, WhatsApp, SMS, Messenger, Slack, and Teams — all from a single knowledge base. Train once, deploy everywhere.
Your support inbox shouldn't need this many people.
Automate tier-1 email support with AI trained on your actual content. Forward your inbox. Your knowledge base handles the rest.
Free 14-day Pro trial · Email Inbound from $29/mo (Base) · No email credentials needed
WhatsApp chatbot · SMS chatbot · Messenger chatbot · All integrations