Stop answering the same frame and insurance questions. Your chatbot has them covered.
VocUI trains on your stock, services, and accepted health funds — so patients get accurate answers and can book eye exams around the clock without staff involvement.
Product and stock FAQs answered 24/7 · Books eye exams direct · GDPR-compliant
Your optical team spends hours on questions that should not need a person
Dispensing staff are trained to help patients find the right eyewear — not to answer the same stock and insurance questions over and over. Automation fixes this.
Staff are spending hours answering frame and stock questions
Do you carry Oakley? What are your lens upgrade options? Can I get progressive lenses in that frame? Small businesses miss 62% of inbound calls — these questions are repeatable, predictable, and easy to automate.
After-hours exam booking requests go unanswered until morning
A patient decides to book their annual eye check at 7pm. 43% of patients look for healthcare providers outside business hours — if you can't capture that intent immediately, they search again the next day and your competitor may be first.
Insurance coverage questions arrive on repeat
Which health funds do you accept? Does my extras cover contact lens fittings? Is the eye exam bulk billed? Your chatbot can answer all of these from your approved content — instantly.
From your practice content to a live patient chatbot in under an hour
Train on your practice and product content
Upload your services page, frame brands stocked, lens options, insurance partners, and exam types. Your chatbot learns your specific practice — not generic optometry information.
Connect your booking calendar
Patients check availability and book an eye exam directly from the chat window — at any hour of the day.
Go live on your website
One embed snippet. Your optical practice chatbot handles product FAQs, insurance queries, and appointment booking — freeing your dispensing staff for in-store service.
Everything an optical practice chatbot actually needs
Built for optical retail and clinical environments — not a generic chatbot. Every feature is designed to reduce routine queries and convert visitors into booked patients.
Practice-specific knowledge
Trained on your frame brands, lens options, exam types, and policies — not generic optical information.
24/7 eye exam booking
Let patients check availability and book eye exams or contact lens fittings directly from chat, any time.
Insurance and health fund FAQs
Answer questions about accepted health funds, extras coverage, and bulk billing from your practice content.
Frame and lens product questions
Handle questions about your frame brands, lens coatings, progressive options, and contact lens ranges automatically.
Clinical handoff built in
Questions about prescriptions, eye health, or conditions are escalated to your optometrist. Your chatbot handles retail; your team handles clinical care.
GDPR-compliant
Visitor data is handled per GDPR. Conversation data is never used to train AI models.
A typical week, before and after VocUI
Before
After-hours exam booking requests going unanswered until the next morning — patients booking with a competitor clinic by the time the practice opened.
Setup
Uploaded their exam types guide, insurance FAQ, lens and frame FAQ, and appointment booking policy — configured without developer involvement.
After
Eye exam and lens enquiries answered 24/7. After-hours appointment requests captured automatically. Practice opens each morning with a fuller schedule.
For every optical practice that wants to convert more website visitors into patients
From independent opticians to specialist vision clinics, VocUI gives every visitor immediate answers and a direct path to booking — any time of day.
Independent Opticians
Compete with chain optical stores by giving customers instant product and service information — and booking capability — around the clock.
Contact Lens Specialists
Handle brand comparison questions, refill queries, and fitting appointment bookings from chat.
Children's Vision
Answer parent questions about children's eye exams, vision therapy, and frame suitability for kids.
Low Vision Clinics
Explain specialist services, referral requirements, and funding eligibility to patients and carers at any hour.
Related industries
Reach your optometry customers on every channel they use
Deploy the same AI chatbot across Website widget, WhatsApp, SMS, and Email — all from a single knowledge base. Train once, deploy everywhere.
Your dispensing team should be helping patients choose frames — not answering the phone
Let your chatbot handle product questions, insurance FAQs, and exam booking — while your team focuses on the in-store experience that builds loyalty.
Free plan available · No credit card required · GDPR-compliant