Your tenants ask the same questions every month. Your chatbot can answer them.
VocUI trains on your tenancy policies, maintenance procedures, and property FAQs — so your managers spend less time on the phone and more time managing properties that need attention.
Answers tenant questions 24/7 · Trained only on your property policies · GDPR-compliant
Your team is answering questions a chatbot could handle
Not because your managers are slow. Because there's no system to handle the same tenant and prospect questions that arrive every single week — so it all falls on your team.
Tenants calling about the same lease and policy questions all week
When does my tenancy renew? Can I sublet? What are the rules on pets? Your property managers field the same questions from every new tenant — answers that are already in your tenancy agreement and welcome pack.
After-hours maintenance requests misrouted or missed entirely
A tenant's boiler breaks at 7pm on a Friday. Without a clear intake process, they call your emergency line, leave a voicemail, and wait — or they escalate unnecessarily. Nearly 60% of customers expect a response within 10 minutes — structured intake at any hour prevents both.
Prospective tenant viewing requests not captured out of hours
Someone browses your listings at 10pm and wants to book a viewing. Without instant capture, that enquiry sits in your inbox overnight and they've booked with a competitor by the time you respond.
Live before your next tenant enquiry. No developers needed.
Train on your portfolio
Upload your tenancy FAQs, maintenance procedures, property descriptions, and letting policies. Your chatbot learns your portfolio inside-out and answers consistently.
Configure tenant and prospect flows
Set up maintenance intake for current tenants and viewing request capture for prospects. Define escalation rules so urgent issues reach your team immediately.
Deploy and reduce your call volume
Embed on your website or tenant portal. Tenants get instant answers; prospects book viewings; your managers handle the issues that actually need a human.
Everything a property management chatbot actually needs
Built for property managers — not a generic widget bolted onto your site. Every feature is aimed at reducing call volume and capturing every tenant and prospect enquiry.
Tenant FAQ automation
Answer lease renewal dates, pet policies, subletting rules, and deposit return questions automatically — reducing repetitive calls to your office.
Maintenance request intake
Capture structured maintenance requests 24/7 — issue type, urgency, and property details collected before it reaches your team, so nothing falls through the cracks.
Viewing booking capture
Prospects browsing after hours can request viewings directly through the chat. Every enquiry is captured and routed to your lettings team with full context.
24/7 availability
Tenant issues and prospect enquiries do not keep office hours. Your chatbot handles both around the clock, so nothing waits until Monday morning.
Manager escalation
Urgent maintenance or complex tenancy questions escalate immediately to your team with the full conversation ready — no tenant has to explain themselves twice.
Lease FAQ
Walk tenants through notice periods, break clauses, rent review processes, and renewal options — answering policy questions consistently every time.
A typical week, before and after VocUI
Before
Property managers starting every morning returning calls from tenants asking about lease renewal terms, pet policies, maintenance procedures, and move-out requirements.
Setup
Uploaded their lease FAQ, maintenance request process, pet policy, and tenant handbook — configured for both prospective and existing tenants.
After
Tenants get lease and policy answers around the clock. Managers spend their time on properties that genuinely need attention. Morning call backlog eliminated.
For property managers who want their team focused on managing, not fielding calls
If your managers are fielding questions a chatbot could handle, VocUI pays for itself the moment your team gets their first uninterrupted property visit.
Residential Lettings
Handle tenant FAQ, maintenance intake, and viewing requests across your residential portfolio without tying up your lettings team.
Commercial Property
Answer lease terms, service charge queries, and facilities management questions for commercial tenants at any hour.
HMOs & Student Housing
Manage high volumes of tenant queries from shared houses and student properties without scaling your admin headcount.
Build-to-Rent
Provide residents with instant answers on amenities, community policies, and maintenance — matching the experience your brand promises.
Related industries
Reach your property management customers on every channel they use
Deploy the same AI chatbot across Website widget, WhatsApp, SMS, Email, and Slack — all from a single knowledge base. Train once, deploy everywhere.
Your managers' time is too valuable for repeat tenant calls
Give tenants instant answers and let your team focus on properties and issues that actually need them.
Free plan available · No credit card required · Live in under an hour