Your guests ask the same pre-arrival questions before every stay. Your chatbot can answer them.
VocUI trains on your property details, amenities, and policies — so your front desk spends less time on the phone and more time delivering the experience guests actually came for.
Answers guest questions 24/7 · Trained on your property content · GDPR-compliant
Your front desk is answering questions before guests even arrive
Not because your guests are unreasonable. Because there's no system between your website and your team — so every question about parking or check-in time hits a person who should be focused on the guests already there.
The same pre-arrival questions on every booking
Is parking included? What time is check-in? Do you have a pool? Is breakfast included? Your front desk fields these for every single arrival — before the guest even walks through the door.
After-hours inquiries convert to bookings elsewhere
Travellers research accommodation at night. Around 60% of hotel bookings are now made online — a guest comparing your property at 11pm will book with whoever answers their questions first.
Lost upsell opportunities during booking research
Guests researching room upgrades, spa packages, or early check-in have already shown intent to spend more. Nearly 80% of travellers are more likely to book a higher-rated property — your chatbot keeps that conversation going.
Live before your next check-in. No developers needed.
Train on your property
Upload your room descriptions, amenity guides, check-in/check-out policies, local area tips, and FAQs. Your chatbot knows your property inside out.
Configure guest flows
Set up flows for pre-arrival questions, room upgrade inquiries, and special requests. Complex concierge needs escalate straight to your team with full context.
Deploy and convert more guests
Embed on your booking page or property website. Researchers get instant answers, and those ready to book are guided to your reservations system without friction.
Everything a hotel chatbot actually needs
Built for hospitality — not a generic live chat widget. Every feature is aimed at converting more bookings and reducing inbound noise for your front desk.
Property knowledge base
Your chatbot answers from your approved property content — room types, amenities, policies, and local tips — never invented or fabricated.
Booking support
Answer questions that arise during the booking process — availability, room differences, cancellation policies — and reduce booking abandonment.
Upsell and upgrade prompts
Surface room upgrades, spa packages, and dining options to guests who are actively researching — turning browsers into higher-value bookings.
24/7 pre-arrival support
Answer check-in time, parking, pet policies, and accessibility questions at any hour — reducing front desk call volume on arrival day.
Concierge handoff
Special requests, complex itineraries, or VIP guests escalate immediately to your team with the full conversation context ready.
GDPR-compliant data handling
Guest data collected via the chatbot is handled per GDPR. Clear consent flows and data processing agreements available for Enterprise.
A typical week, before and after VocUI
Before
Front desk fielding late-night and weekend enquiries about room types, rates, parking, and local recommendations — prospective guests going to OTAs when no one responded quickly enough.
Setup
Uploaded their room guide, amenities list, local area FAQ, and booking policy — live on their website before the weekend rush.
After
Room and rate questions answered 24/7. Direct booking enquiries captured before guests turn to OTAs. Front desk focused on check-ins, not inbound messages.
For hotels that want their team focused on the guest experience
If your front desk is answering check-in time questions while guests are waiting at reception, VocUI pays for itself on the first morning it frees them up.
Boutique Hotels
Deliver the personal touch guests expect — instant, knowledgeable answers that reflect your property's unique character.
Business Hotels
Answer corporate amenity, meeting room, and transport questions without pulling your concierge team away from in-house guests.
B&Bs
Handle booking inquiries, breakfast questions, and local recommendations 24/7 — even when you're away from the property.
Holiday Resorts
Answer activity schedules, dining options, and facilities questions for multiple guest touchpoints across your resort.
Related industries
Reach your hotel customers on every channel they use
Deploy the same AI chatbot across Website widget, WhatsApp, Messenger, Instagram, and SMS — all from a single knowledge base. Train once, deploy everywhere.
Your guests deserve instant answers — not a callback tomorrow
Build a chatbot that converts late-night researchers into confirmed bookings while your team sleeps.
Free plan available · No credit card required · Live before your next peak season