Your engineers are solving the same IT issues every week. Let a chatbot handle them.
VocUI trains on your internal IT knowledge base — runbooks, FAQs, troubleshooting guides — so tier-1 tickets resolve themselves before they ever reach your team.
Deflects tier-1 tickets 24/7 · Trained only on your internal knowledge base · GDPR-compliant
Skilled engineers should not be spending their day on password resets
The problem is not that your team is slow. It is that there is no self-service layer between the user and the engineer — so everything, from genuine incidents to trivial FAQs, lands in the same queue.
Tier-1 tickets are eating your senior engineers’ time
Password resets, software installation requests, and VPN troubleshooting do not need a senior engineer. Well-designed self-service deflects 40–60% of incoming tickets — without it, every trivial request lands in the same queue as your actual incidents.
The same five issues appear in your ticket queue every single week
VPN won't connect. Printer offline. Outlook not syncing. Your team knows the fix by heart — and yet they type it out again and again. There is no reason a human should be doing this.
After-hours outages have no self-service path
An employee working late hits a blocker. IT is offline. Gartner predicts AI will autonomously resolve 80% of common support issues by 2029 — without a self-service path, every documented fix still pulls someone out of sleep.
Live before your next support ticket. No developers needed.
Train on your knowledge base
Upload your internal IT runbooks, troubleshooting guides, FAQs, and support documentation. Your chatbot learns your systems and gives step-by-step answers from your own verified content.
Define escalation thresholds
Set clear rules for when the chatbot resolves the issue itself and when it escalates to a human engineer — with the full conversation and attempted steps already attached to the ticket.
Deploy to your help desk
Embed on your internal portal, intranet, or Slack workspace. Employees self-serve instantly. Engineers only see tickets that actually need them.
Everything an IT support chatbot actually needs
Built for IT teams — not a generic widget with canned responses. Every feature is designed to reduce ticket volume and protect engineer focus time.
Tier-1 ticket deflection
Resolve password resets, software FAQs, access requests, and common connectivity issues before they ever reach your queue.
Step-by-step troubleshooting
Walk users through guided fix sequences — not just "have you tried turning it off?" but the actual documented resolution path your engineers would follow.
Knowledge base search
Surface the right runbook, guide, or FAQ article from your internal documentation in seconds — no more hunting through Confluence.
24/7 self-service support
Employees and end users get help at any hour. Reduce after-hours escalations and the overnight ticket backlog your team wakes up to.
Smart escalation to engineers
Complex or unresolved issues route to your tech team with the full troubleshooting history attached — no re-explaining from the user, no context lost.
Common issue FAQ
Build a living FAQ from your most frequent support requests. Update it once and every employee gets the current answer immediately.
A typical week, before and after VocUI
Before
Engineers burning the first hours of each week clearing a ticket queue full of password resets, VPN setup questions, and software access requests — the same issues every time.
Setup
Uploaded their IT self-service guide, common issue FAQ, software access request process, and escalation policy — configured in-house without external help.
After
Tier-1 questions handled automatically, any time. Ticket queue dominated by issues that actually need engineering attention. Response SLAs easier to meet.
For IT teams that want to protect engineer time
If your best engineers are answering questions a self-service chatbot could resolve, VocUI recovers the focus time your team needs for actual engineering work.
Help Desk
Cut first-response time to zero for common issues and let your agents focus on tickets that need human problem-solving.
Internal IT
Give employees a self-service first stop before they ping the IT team directly, preserving engineer focus for real incidents.
MSP / Outsourced Support
Scale tier-1 support across multiple client environments without proportionally scaling headcount.
SaaS Support Teams
Deflect product how-to questions and common setup issues before they reach your support agents.
Related industries
Reach your IT support customers on every channel they use
Deploy the same AI chatbot across Website widget, Slack, Teams, Email, and SMS — all from a single knowledge base. Train once, deploy everywhere.
Your engineers' time is too valuable for tier-1 tickets
Give users a self-service first stop and let your IT team focus on the issues that genuinely need their expertise.
Free plan (widget) · Slack/Telegram/Email from $29/mo (Base) · Teams/SMS from $79/mo (Pro)