Cargo moves around the clock. Your customer service chatbot should too.
VocUI trains on your services, routes, and process FAQs — so your customer service team handles exceptions, not the same tracking questions that arrive every single day.
Answers customer queries 24/7 · Trained only on your operations content · GDPR-compliant
Your team is answering questions a chatbot could handle
Not because your customer service is poor. Because without automated first-contact support, your team handles the same routine questions instead of the exceptions that actually need them.
Customer service buried in tracking update calls
Where is my shipment? Why is it delayed? What time will it arrive? These calls arrive all day and eat up the time your customer service team should be spending on exceptions and relationships.
Quote requests from new clients sitting in email overnight
A logistics manager at a potential new client submits a quote request at 5pm. Without an instant acknowledgement and initial information, they've sent the same request to three competitors by the time you open in the morning. 41% of meetings are booked outside standard business hours.
After-hours shipment queries with no self-service option
Cargo moves around the clock. When customers have questions outside your business hours and can't get answers, it erodes confidence in your service — even when the operation itself is running smoothly.
Live before your next shipment enquiry. No developers needed.
Train on your operations
Upload your service descriptions, transit times, coverage areas, and process FAQs. Your chatbot becomes a knowledgeable first point of customer contact.
Configure quote and enquiry flows
Set up quote request intake and service enquiry flows. Define escalation for complex routing and exception cases your ops team needs to handle.
Deploy and reduce support volume
Embed on your website. Customers get instant answers; new client leads arrive with shipment details already documented.
Everything a logistics chatbot actually needs
Built for logistics operations — not a generic FAQ page. Every feature reduces routine customer service volume so your team handles what matters.
Shipment and service FAQ
Answer questions about transit times, coverage areas, tracking processes, and service tiers automatically — reducing inbound call volume.
Quote request intake
Collect origin, destination, cargo type, and volume details upfront — so every quote request your team sees is already half-complete.
Tracking guidance
Guide customers through your tracking portal and provide process updates automatically — without your customer service team being tied up on calls.
After-hours availability
Your chatbot answers queries at midnight as well as midday. Provide service around the clock, even when your office is closed.
Ops team escalation
Exceptions, delays, and complex routing questions escalate to the right person with full context — ensuring fast resolution when it matters most.
Service area FAQ
Answer coverage, customs, and international shipping questions automatically — helping customers understand your capabilities before they enquire.
A typical week, before and after VocUI
Before
Customer service team spending the majority of each day on shipment tracking questions, delivery window estimates, and documentation queries — pulling them away from exceptions that needed real attention.
Setup
Uploaded their tracking FAQ, delivery policy, customs documentation guide, and service area overview — configured by the ops team in a single session.
After
Tracking and policy questions handled automatically around the clock. Team focused entirely on exceptions, delays, and issues that genuinely require human judgement.
For logistics companies that want their team focused on moving cargo, not answering phones
If your customer service team is fielding questions a chatbot could answer, VocUI pays for itself the moment your team handles their first exception-only workday.
Freight & Haulage
Handle freight enquiries, quote requests, and transit FAQ without tying up your customer service team.
Last-Mile Delivery
Answer delivery window questions, failed attempt queries, and redelivery requests automatically.
Warehousing
Handle storage enquiry, capacity FAQ, and inbound/outbound process questions from clients automatically.
International Shipping
Answer customs documentation, duty FAQ, and international transit questions that arrive across time zones.
Related industries
Reach your logistics customers on every channel they use
Deploy the same AI chatbot across Website widget, WhatsApp, SMS, Email, and Slack — all from a single knowledge base. Train once, deploy everywhere.
Your customer service team is too valuable for routine tracking calls
Let your chatbot handle the FAQ so your team focuses on the exceptions that need real expertise.
Free plan available · No credit card required · Live in under an hour